Policy

Refund and Returns Policy

This policy explains how Wonderfun handles returns, refunds, and order issues for standard products purchased through this website. Because many of our products are intended for B2B, sample-first, or project-based procurement, return eligibility depends on the type of order and the condition of the goods.

1. Standard Stock Orders

For standard stock products ordered directly through the website, buyers should inspect the goods promptly after delivery. If a product arrives damaged, materially incorrect, or unusable because of a verified fulfillment issue, please contact us as soon as possible with the order number, photos, and a short description of the problem.

Where a return is approved, the item must normally be unused, in saleable condition, and returned with its original packaging unless the issue relates to transit damage or a verified fulfillment error.

2. Sample-First Orders

Many direct-purchase products on this site are presented as sample-first buying options. These orders are intended to help buyers review fit, finish, handling, and suitability before larger procurement. Because of that purpose, sample orders should not be treated as open-ended try-and-return consumer purchases.

If a sample arrives damaged, incorrect, or clearly inconsistent with the approved listing, contact us and we will review the issue case by case.

3. Custom, OEM, Bulk, and Project Orders

Custom, OEM, private-label, bulk, and project-based orders are generally non-returnable once production, material allocation, branding work, or shipment planning has started, unless otherwise agreed in writing.

If a large order has a verified quality, damage, or fulfillment issue, please contact us promptly so that we can review corrective action, replacement, credit, or other commercially appropriate resolution.

4. Non-Returnable Situations

• Products that have been used, altered, damaged after delivery, or returned without prior review
• Custom, branded, OEM, or buyer-specific production orders unless a verified issue is confirmed
• Orders where the buyer approved specifications, materials, or artwork and later changed preference
• Items returned without sufficient order identification or issue details

5. How to Request a Return Review

To request a return or refund review, please contact us with:

• Order number
• Product name
• Photos or video of the issue when relevant
• A short explanation of the problem

We may ask for additional information before confirming whether a return, replacement, refund, or credit is appropriate.

6. Refund Timing

If a refund is approved, processing time may vary depending on the payment method and the nature of the issue review. We aim to handle approved cases promptly after confirmation.

7. Contact

For return or refund questions, please contact Wonderfun through the website contact page and include the relevant order details so we can review the case efficiently.